TABLE 4 TECHNIQUES TO IMPROVE COMMUNICATION: ACCESSING THE CORRECT VEHICLE

Information Required Methods of Communication by Disability Hearing Visual Cognitive   Visual signs with clear instructions Route cards Passenger training Locate stop/station terminal Visual display signs (LED/LCD) Auditory pathways Standard symbol Locate and access fare system       Locate and move to proper boarding area Assistive listening system Talking signs/buses Color coding Identify and move to vehicle door way Smart kiosk Talking bus stops Public address announcements     Sonic guide system Universal design   Visual communication network Public address announcements     Universal design Universal design   Note: Modified from Guidelines for Improvements to Transit Accessibility for the Disabled (Battelle 1992).