TCRP Synthesis 37 Communicating with Persons with Disabilities in a Multimodal Transit Environment: A Synthesis of Transit Practice

TABLE 10
TECHNIQUES TO IMPROVE COMMUNICATION: EMERGENCY CONDITIONS

 
Information Required Methods of Communication by Disability
Hearing Visual Cognitive
  Electronic signage Electronic signage Public address system
Route deviations Cell phones AVL Staff training
Canceled routes AVL Staff training  
Weather conditions Staff training Auditory alert  
Visual alerting device Public address system  
  Assistive listening systems    
  Captioning    
  Sign language    

    Note: Modified from Guidelines for Improvements to Transit Accessibility for the Disabled (Battelle 1992).


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