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CONTENTS
| Title Page and Notice | |||||
| Transportation Research Board Statement | |||||
| Transit Cooperative Research Program Statement | |||||
| Committee | |||||
| Acknowledgments | |||||
| Preface | |||||
| Foreword | |||||
| 1 | SUMMARY | ||||
| 5 | CHAPTER ONE | INTRODUCTION | |||
| Government and Legal Environment | 5 | ||||
| Scope | 5 | ||||
| Methodology | 5 | ||||
| Organization of Report | 5 | ||||
| Limitations | 6 | ||||
| 7 | CHAPTER TWO | SENSORY AND COGNITIVE DISABILITIES | |||
| Deafness and Hearing Impairments | 7 | ||||
| Blindness and Visual Impairments | 7 | ||||
| Cognitive Impairments | 7 | ||||
| 8 | CHAPTER THREE | LITERATURE REVIEW | |||
| Techniques for Communicating with Persons with Disabilities | 8 | ||||
| Training | 14 | ||||
| Selected Examples of Application from the Literature | 15 | ||||
| 17 | CHAPTER FOUR | SURVEY OF TRANSIT OPERATORS | |||
| Survey Methodology and Response Rate | 17 | ||||
| Characteristics of Survey Respondents | 17 | ||||
| Summary of Survey Results | 18 | ||||
| Selected Examples of Application from Transit | |||||
| Agencies Surveyed | 21 | ||||
| 25 | CHAPTER FIVE | AVAILABLE TECHNOLOGIES BY TRANSIT FUNCTION | |||
| Understanding the System | 25 | ||||
| Accessing the Correct Vehicle | 25 | ||||
| Entering a Vehicle | 27 | ||||
| Traveling in a Vehicle | 27 | ||||
| Exiting a Vehicle | 29 | ||||
| Exiting the Stop/Station/Terminal | 29 | ||||
| Connecting to Other Transportation Modes | 29 | ||||
| Emergency Conditions | 29 | ||||
| 30 | CHAPTER SIX | CONCLUSIONS | |||
| Communication Needs | 30 | ||||
| Communication Technologies | 30 | ||||
| Operations and Implementation | 31 | ||||
| 34 | REFERENCES | ||||
| 35 | BIBLIOGRAPHY | ||||
| 37 | APPENDIX A | SURVEY QUESTIONNAIRE | |||
| 45 | APPENDIX B | TRANSIT AGENCIES SURVEYED | |||
| 46 | APPENDIX C | ADDITIONAL INFORMATION ON PLANNING AND DESIGN AND TRAINING | |||
| 48 | APPENDIX D | RESOURCES | |||
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