TRANSIT COOPERATIVE RESEARCH PROGRAM TCRP SYNTHESIS 37 Communicating with Persons with Disabilities in a Multimodal Transit Environment A Synthesis of Transit Practice Consultant ANGELA S. IANNUZZIELLO ENTRA Consultants Cincinnati, Ohio Topic Panel DENNIS CANNON, U.S. Access Board KATHLEEN DELANEY, Montgomery County Transit KATHERINE M. HUNTER-ZAWORSKI, Oregon State University ROSEMARY G. MATHIAS, Multisystems, Inc. JAMES A. SCOTT, Transportation Research Board NANCY J. SMITH, Project ACTION JENINE STANLEY, JMS–CAT MICHAEL VIRTS, Federal Transit Administration ALEX VINCENT, Transport Canada PARK WOODWORTH, King County Metro Subject Areas Public Transit Research Sponsored by the Federal Transit Administration in Cooperation with the Transit Development Corporation TRANSPORTATION RESEARCH BOARD -- NATIONAL RESEARCH COUNCIL NATIONAL ACADEMY PRESS WASHINGTON, D.C. -- 2001 TCRP SYNTHESIS 37 Project J-7, Topic SB-05 ISSN 1073-4880 ISBN 0-309-06903-3 Library of Congress Control No. 00-135479 © 2001 Transportation Research Board Price $26.00 NOTICE The project that is the subject of this report was a part of the Transit Cooperative Research Program conducted by the Transportation Research Board with the approval of the Governing Board of the National Research Council. Such approval reflects the Governing Board's judgment that the project concerned is appropriate with respect to both the purposes and resources of the National Research Council.      The members of the technical advisory panel selected to monitor this project and to review this report were chosen for recognized scholarly competence and with due consideration for the balance of disciplines appropriate to the project. The opinions and conclusions expressed or implied are those of the research agency that performed the research, and while they have been accepted as appropriate by the technical panel, they are not necessarily those of the Transportation Research Board, the Transit Development Corporation, the National Research Council, or the Federal Transit Administration of the U.S. Department of Transportation.      Each report is reviewed and accepted for publication by the technical panel according to procedures established and monitored by the Transportation Research Board Executive Committee and the Governing Board of the National Research Council. Special Notice The Transportation Research Board, the Transit Development Corporation, the National Research Council, and the Federal Transit Administration (sponsor of the Transit Cooperative Research Program) do not endorse products or manufacturers. Trade or manufacturers' names appear herein solely because they are considered essential to the clarity and completeness of the project report. Published reports of the TRANSIT COOPERATIVE RESEARCH PROGRAM are available from: Transportation Research Board National Research Council 2101 Constitution Avenue, N.W. Washington, D.C. 20418 and can be ordered through the Internet at: http://www.nationalacademies.org/trb/bookstore Printed in the United States of America